Refund Policy

At XRoboFly, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes things may not go as planned. Please review our refund policy below to understand your options.

Eligibility for Refunds

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of delivery. We will either replace the item or issue a full refund, including return shipping costs.
  • Incorrect Items Shipped: If you receive an incorrect item, notify us within 7 days of delivery. We will arrange for a return and send the correct product or issue a refund, including return shipping costs.
  • Custom-Built Drones and 3D Printing Services: Due to the custom nature of these services, refunds are only available if there is a defect or error on our part. Please contact us immediately to resolve any issues.

Non-Refundable Items

  • Opened or used products (unless defective).
  • Products damaged due to misuse or improper handling.
  • Digital downloads or software licenses.

How to Initiate a Return

  1. Contact our customer support team at [insert email/contact form] with your order number, details of the issue, and photos (if applicable).
  2. Once your return is approved, we will provide a return authorization number and instructions.
  3. Package the item securely and include the return authorization number.
  4. Ship the item back to us using a trackable shipping method.

Refund Processing

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Contact Us

If you have any questions about our refund policy or need assistance, please reach out to us at:

Thank you for choosing XRoboFly. We appreciate your trust in us and are committed to ensuring a seamless shopping experience!

XRoboFly – SHAPING ROBOTICS FUTURE!